Service concept and commitment

1. Quality commitment: resolutely implement the National Product Quality Law and the Consumer Rights Protection Law; Effectively implement ISO9001 quality management system standards; Product design and production are guided by market demand, with customer satisfaction as the goal, and focus on environmental protection, science and technology, personality quality management from the final results of inspection to the whole process control; From the management of quality by the competent department to the participation of all staff, we should combine design, production, sales and service to focus on quality in an all-round way.

2. Service commitment: whenever and wherever you call our service phone, our sales and service personnel will serve users wholeheartedly, high-quality, quickly and efficiently with the purpose of customer satisfaction. The acceptance rate of user service requirements is 100%, and the service satisfaction rate is 100%; The acceptance rate of user complaints is 100%. General quality events are handled on the site within 72 hours, and important quality events are handled on the site within 24 hours. After the complaints are handled, the customer satisfaction rate is not less than 90%, which is really a product quality problem. Respect the user's wishes, be responsible for replacement, and assume corresponding responsibilities.

Pre sales: close to users and grasp their needs and expectations; Door-to-door design and personalized service;

In sales: file building and tracking, master user information, and feed back product information; The consultation guide and delivery are in place;

After sales: installation and commissioning, training guidance, investigation and return visit, consultation, statistical analysis, and continuous improvement.

Service system

1. Service system and personnel: establish customer information management system, perfect customer files and return visit system; Carry out market survey and customer satisfaction survey; Establish service network system; At least 2 times/year of systematic training for sales and service personnel to comprehensively improve service quality;

2. Service equipment: improve service equipment and equip advanced fault detection equipment;

3. In terms of service mode: set up a complaint telephone to deal with the products with quality problems after sales;

4. Service advocate: designers go to the market and establish a response mechanism to respond to market changes quickly.

In case of problems, you can call the company immediately. We will provide services according to strict and professional service procedures and specifications. In order to provide quality service and protect users' rights and interests, the company welcomes users to supervise the work of sales and service personnel